Shout-out for Robin Davis, Dawn Pearce, Silvia Sheffield, Mia Partlow

Robin Davis, Dawn Pearce, Silvia Sheffield, Mia Partlow

A recently published article describes the incredibly thoughtful and practical approaches that this multi-departmental, 4-person team took to create user-centered library email notifications.

A quote I love from the article:
"As we evaluated and rewrote our email templates, we considered how a stressed user or a user in crisis would react to the email. We repeatedly asked ourselves questions beginning with “What about a user who…” or “What if the user…?” We aimed to find a way to add the least amount of stress to our users’ already stressful lives, while still suggesting that they take action in response to some of these email templates."

Check it out: Davis, R. C. & Partlow, M. & Pearce, D. & Sheffield, S., (2022) “Snippets, subject lines, and exclamation points: A case study in constructing better library emails”, Weave: Journal of Library User Experience 5(2). doi: https://doi.org/10.3998/weaveux.1634

- Hilary Davis, Dec 2, 2022