Josh Daehling

The implementation of new software for TRLN Direct meant the Discovery Systems Unit had to touch almost all of the systems they manage: the Catalog, My Account, Sirsi, ILLiad, NCIP connections, and more. Adam, Josh, Dawn, and Kristen brought creative and user-focused ideas to every puzzling edge case, helped us work with our TRLN colleagues, and even took the opportunity not just to replace what we had before, but improve upon it. The end result was a smooth implementation. I am grateful that I get to work with this team regularly!

— Mia Partlow