Access Services Projects
About this department: Access Services develops and implements services that connect users with experts, collections, technology, and spaces, when and where they’re needed. More about Access Services
Projects on this page represent a selection of the work of this department.
The Pop-Up Library: A Curated Collection for Events
The pop-up library is a way for us to bring our collections to patrons by curating a small collection of books and other materials related to an event theme. Attendees of the event can check out the books on the spot to continue learning about the…
Completed onSurveying Students About Email Communications
At the NC State University Libraries, we believe that communication is key. That’s why we conducted user research regarding our automated email communications with Libraries' users. In this study, we surveyed users to evaluate the effectiveness and…
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Collaboration with Digital Library Initiatives (DLI), User Experience
Technology Lending Survey
The NC State University Libraries runs an extensive technology lending service that allows users to check out devices such as laptops and tablets. To improve this service, we employed a survey to gain a deeper understanding of our users’…
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Collaboration with User ExperienceControlled Digital Lending Application Diary Study
Students gave us feedback about a new textbook scanning service in this diary study. We also asked about their reading habits and scheduling preferences.
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Textbooks User Research
We did a usability test to determine if students could find out whether their textbook was available through the Libraries and how they could request a PDF of a scanned excerpt. We found that users could accomplish these two tasks successfully, with…
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Communication + Tiny Café
We conducted a brief survey and interview with participants to find out how they prefer to be contacted by the Libraries. Participants responded positively to prototypes of both text messages and emails regarding room reservations and upcoming due…
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Tripsaver + Tiny Café: a pop-up usability testing event
In November 2018, we launched a pop-up user research station event, Tiny Café, where we found out about our patrons’ knowledge of and experience with Tripsaver services.
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Collaboration with Access Services, User ExperienceReserves Direct
An open source, integrated reserves management system that provides faculty, students, and staff with tools to manage and access physical and electronic course reserves.
Report published onMy Account
My Account is a one-stop location for library users to see their checkouts, requests, course reserves, and upcoming room reservations.
Report published onVisualizing Library Data
By creating sets of visualized content for various data sources across the Libraries, this project works to improve understanding of how the library is used from a variety of perspectives.
Report published onLibrary Course Tools
Dynamically generated course-centric views of library resources and services.
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QuickSearch
QuickSearch is a customized federated search tool with a bento-box results interface designed to connect users to a variety of library resources, services and tools.
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